At MYB Solutions LLC, we strive to ensure that our customers receive high-quality products in perfect condition. Please read our refund and returns policy carefully before making a purchase.
1. Returns Period
You may request a return within 14 days of receiving your product. Returns are only accepted under the following conditions:
- Out-of-the-box defects: Products that are faulty upon arrival.
- Shipping damages: Products damaged during shipping.
Products returned for any other reasons, including change of mind or incorrect ordering, will not be accepted.
2. Return Process
To initiate a return, please contact our support team at admin@mybsolutionsllc.com with the following information:
- Order number
- Product name and quantity
- Description of the defect or damage
- Photos of the product showing the defect or damage
Once your return request is approved, we will provide instructions for returning the item. Please do not send the product back without approval, as unapproved returns may not be accepted.
3. Product Condition
All returned products must be:
- In their original packaging
- Include all accessories, manuals, and components
- Free from misuse or damage caused by the customer
Products failing to meet these conditions may not be eligible for a refund.
4. Refunds
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed via the original payment method within 7–10 business days.
- Shipping costs are non-refundable, unless the product was damaged during shipping.
5. Contact Information
If you have any questions about our return policy or need assistance with a return, please contact us:
Email: admin@mybsolutionsllc.com
Notes:
- Keep your receipts or invoices as proof of purchase.
- Retain original packaging for easier return approval.
- This policy applies to products purchased directly from MYB Solutions LLC only.
- Exchanges are not offered.